FAQ

We definitely do, that's our business, to select the best and freshest fish and deliver it straight to you!

GTA and surrounding areas.

Since we are dealing with perishables, we do have to use overnight FedEx, UPS, Purolator or Courier to ship all products.  Freight is a bit expensive but it needs to be that way to preserve the quality.  Depending on your order and address, freight will vary.  Before you complete your order you will be able to see the freight charge.  We try to help out by keeping the seafood prices low and in fact we're significantly less than other retailers. We also don't have any minimums so you don't need to buy a 10 lb box of fish and keep it for months in your freezer. Order as much as you need so it's always fresh when you need to cook it. We ALWAYS ship overnight or 1 Day for freight.

We currently only offer Free Shipping on orders that are $200 or more.  We are working hard with couriers to improve the rates outside of Ontario in order to provide this to other provinces as well.

Pick Up is NOW an option upon checking out. Pick ups are only available at 81 Aviva Park Drive, Woodbridge, ON L4L 9C1. If selected, we will email you date and time for your pick up.  Please do NOT show up unless a date and time are confirmed.  You will pick up your order at Loading Dock #1 on the west side of the Seacore Seafood building.  Upon arriving just call 905-856-6222 with your order number.

We ship all orders overnight priority to you.  We want the fish to get to you as soon as possible.  If your address is not in an overnight priority zone, we will contact you and either make alternative arrangements or have to cancel the order if we feel we can't get the seafood to you in a fresh state. Once your ships it usually arrives the next day to you unless we email you otherwise.

As long as you place your order by 11am EST, it can arrive to you by the next business day or within 48 hours max.  We only ship order Monday to Wednesday.  Feel free to leave special instructions if you have a specific date that the order must arrive by.  You can select a future date.  We do not ship out on Fridays since the weekend tends to have delays or not the same service. Also, we always recommend ordering your seafood the day before you need to cook it just in case if there is a slight delay.

We do not freeze any fish before it leaves.  If it's fresh fish you order, it's fresh fish you will receive.  If it's frozen fish you order then it will be frozen when it leaves our warehouse.

We only ship the freshest and highest quality product.  We want you to repeat your orders so we make sure quality is number one.  Our experienced team here has been in the seafood industry for over 30 years and they have a keen eye on quality.

When you receive your order, you have about 2 to 3 days to use the fresh fish.  If you aren't going to use it all in the next couple of days, then we recommend you freeze it up as soon as you receive the order and use it when you need it.

We do recommend trying to be home for time of delivery.  The Couriers are instructed to leave your order at your door if no one is home.  However, since we are dealing with perishables, we do recommend being home so you can put the product in the fridge &/or freezer right away.  If you are NOT home or can't be then, you will have to place the order and assume the risk as per our terms & conditions.

As soon as the Courier drops your order off, we recommend you check it for quality and accuracy and then put it in the fridge &/or freezer immediately depending on if it is fresh or frozen.  We do pack with Dry Ice when necessary to make sure it arrives in excellent condition.

Please make sure to look at the product description.  If it has a weight such as 454g or 680g then you can order by the package.  If it says 'by the LB', then please order by the weight that you need.

 If you are not completely satisfied with your order, contact us right away and we will take care of it.  Our goal is to build a long-lasting relationship with you our customer.

Since we do always ship overnight priority, please contact us if you do not receive you order withing 24 hours of receiving of your Shipping Email.  We do use couriers such as FedEx and UPS which are the most reliable, but they may have delays or lose packages unfortunately at times. We do guarantee your order to come within 48 hours and we pack enough dry ice to do so.  In the event an order is lost or delayed past 48 hours, we will refund you the money for the entire order.   

We only ship live lobsters from our facility to make sure they arrive alive.  If they are not moving, they may be dormant.  They are safe to cook up the day you receive them or the next day.  Just keep them refrigerated until you actually cook them.  A good lobster when cooked, has it's tail curved after it has been steamed or boiled and the meat will be firm.  

All of our lobsters are sold by the piece, so if you do want a specific number of lobsters and specific size, please make sure to select the correct size and just enter the number of pieces. For example, 10 pieces of lobsters at 1.5 LBS, enter 10 pieces in the 1.5 LB Live Lobster product code.

We carry the most popular sizes: 1 LB, 1.25 LB, 1.5 LB, 1.75-2 LB and 2-3 LB.  1.5 LB is by far the most popular size and makes a great serving size for 1 lobster per person.

We always recommend you thaw out frozen fish & seafood in the refrigerator overnight or for about 6 to 9 hours.  Once defrosted, cook it immediately.  If you do need a quicker solution to thaw it out, you can at your own risk run it under cold water to thaw in 30 minutes.  Always use cold water though if you do need to do this.

You bet you can and you sure would make someone happy!  If you would like to add a gift message to the order, just add it to the order notes.

Our fresh products can be consumed raw for sashimi such as the salmon and tuna.  We do not label any seafood as sashimi or sushi grade cause the actual Canadian government does not allow seafood companies to label it as “sushi or sashimi grade”.  There is no grading for seafood (like there is for beef) and when someone says it is sashimi grade, it’s just the freshest and highest quality seafood which is what we only sell.  Our products are often used for sushi, we just ask to make sure your home to receive the order right away to put the items in a fridge or freezer then. As always though, consuming raw or undercooked meats, seafood or shellfish may increase your risk of food-borne illness, especially if you have certain medical conditions.

We're here to help.  Just click on Contact and ask us.   

Please view them right here Terms & Conditions.