Shipping & Return Policy

Return Policy

If you are not completely satisfied with your order we ask that you contact us within 24 hours of delivery. When appropriate, we will replace your order or refund your money, depending on the circumstances. We guarantee all of our orders in order to reassure you. 

Please make sure to be at your home or workplace upon delivery because if the delivery is missed or left at your location, you will still be responsible for the charges and no refund will be issued.

As always, eating raw fish (i.e for sushi, oysters & etc.) is as at your own discretion and own risk. We always recommend to cook all food not just fish and seafood but anything you may eat.

Shipping Policy

FREE SHIPPING is currently only available for GTA and surrounding areas. All orders must be a minimum of $200 before taxes in order to qualify for free shipping. Seafood Online reserves the right to cancel any orders in the event any or orders have any issues or are fraudulent. 

For Apartment Buildings, Condominiums and such buildings, the shipment may be left by the courier at the front desk or with security. If so, it is your responsibility to get the shipment from them in a timely manner before the product spoils. We recommend getting it right away to put in a fridge &/or freezer.

We do NOT ship to PO Boxes. If a PO Box is entered as the address, you will be responsible for the order and NO REFUND will be issued to any orders shipped to PO Boxes for any issues at all.

Also, in cases where product is sold by the weight i.e. kilograms or pounds, we will do our best to get the weight as close as possible to the weight ordered. In some cases it may be impossible to ship the exact amount but it will be within a reasonable and acceptable variance.

*With all shipments, we do ask you to have someone available to sign off on the order. It is crucial to put your order in the fridge or freezer depending on if it is fresh or frozen right away. If no one is home or at work to sign off, the order will be left at your door. It will be your responsibility if the product becomes too warm, thawed out or stolen. It is Your Responsibility to Receive the order or else please do not place an order.

Feel free to contact us if you have any questions regarding shipping.