Shipping & Return Policy
Please make sure to be at your home or workplace upon delivery because if the delivery is missed or left at your location, you will still be responsible for the charges and no refund will be issued.
As always, eating raw fish (i.e for sushi, oysters & etc.) is as at your own discretion and own risk. We always recommend to cook all food not just fish and seafood but anything you may eat.
Shipping is available on all items we sell. You can ship all across Canada except for Quebec, Yukon Territory, Northwest Territories or Nunavut. For some rural areas, orders may be cancelled if the courier can not make the delivery within a specific amount of time. We will confirm with you once an order is placed if that is the case for your address. We need to ensure orders are received within 24 or 48 hours after we ship them to maintain quality and freshness. All of our orders are Shipped with OVERNIGHT PRIORITY and once they ship they arrive the next business day to you. We ship Monday to Thursday only. Shipping prices and delivery options vary by product (depending on size, weight and volume) and location. We currently only ship to Canada.
For Apartment Buildings, Condominiums and such buildings, the shipment may be left by the courier at the front desk or with security. If so, it is your responsibility to get the shipment from them in a timely manner before the product spoils. We recommend getting it right away to put in a fridge &/or freezer.
We do NOT ship to PO Boxes. If a PO Box is entered as the address, you will be responsible for the order and NO REFUND will be issued to any orders shipped to PO Boxes for any issues at all.
Also, in cases where product is sold by the weight i.e. kilograms or pounds, we will do our best to get the weight as close as possible to the weight ordered. In some cases it may be impossible to ship the exact amount but it will be within a reasonable and acceptable variance.
*With all shipments, we do ask you to have SOMEONE AVAILABLE TO SIGN OFF on the order. It is crucial to put your order in the fridge or freezer depending on if it is fresh or frozen right away. If no one is home or at work to sign off, the order will be left at your door. It will be your RESPONSIBILITY if the product becomes too warm, thawed out or stolen. It is Your Responsibility to Receive the order or else please do not place an order.
We ship all orders on Monday to Thursday. As long as the order is in by Thursday at 12pm EST, we can ship it out the same day to arrive the next business day to you. This only applies Monday to Thursday as we do not ship over the weekend. For Friday arrival as long as the carrier ships to your area overnight we can ship it out on Thursday. You will always receive a shipping notice email stating when it was shipped.
Feel free to contact us if you have any questions regarding shipping.